FAQ’s

Welcome to Taraluna

Welcome to Taraluna, your trusted online destination for premium handmade toys in the United States. We are passionate about offering beautifully crafted toys that inspire creativity, imagination, and joyful play. Our goal is to provide a safe, secure, and enjoyable shopping experience backed by quality products and exceptional customer service. Below are answers to some of our most frequently asked questions.

1. What products does Taraluna sell?

Taraluna specializes in premium handmade toys crafted with care and attention to detail. Our collection includes beautifully designed toys made from high-quality materials that encourage imaginative play, creativity, and lasting enjoyment for children and families.

2. Do you offer free shipping?

Yes. We proudly offer FREE shipping on all orders within the United States. There are no hidden shipping charges at checkout.

3. How long does order processing take?

Orders are processed within 1–2 business days after your payment has been successfully confirmed.

4. How long does shipping take?

After processing, orders are typically delivered within 5–7 business days, depending on your delivery location within the United States.

5. Do you ship internationally?

Currently, Taraluna ships only within the United States. We do not offer international shipping at this time.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link, allowing you to monitor your package throughout the delivery process.

7. Can I change or cancel my order?

Yes. If your order has not yet entered processing, you may request changes or cancellations by contacting our customer support team as soon as possible. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

8. What payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

9. Is my payment information secure?

Absolutely. Every transaction is protected using SSL encryption and secure payment technology. Your payment information is processed by trusted payment providers and is never stored on our servers.

10. What is your return policy?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

11. How long do refunds take?

Approved refunds are typically processed within 1–2 business days after your returned item has been received and inspected. Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

12. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact our customer support team immediately with your order number and clear photos of the product. We will promptly arrange a replacement or provide an appropriate solution.

13. What happens if my package is delayed or lost?

While most orders are delivered on schedule, occasional shipping delays may occur due to circumstances beyond our control. If your package appears delayed or lost, please contact us, and we will work with the shipping carrier to resolve the issue as quickly as possible.

14. How do I know the product dimensions?

Each product page includes detailed dimensions, materials, recommended age guidelines, and product specifications to help you select the perfect handmade toy for your needs.

15. How can I contact customer support?

Our friendly customer support team is always available to assist you with questions regarding products, orders, shipping, returns, or general inquiries.

Phone: +1 928-282-4069

Email: support@taraluna.shop

Address:
1550 E St
Fresno, CA 93706
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

16. I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot locate your confirmation email, contact our customer support team, and we’ll gladly resend it.

17. How quickly does customer support respond?

We aim to respond to all customer inquiries within 1 business day during our regular business hours.

18. Why should I choose Taraluna?

Customers choose Taraluna because we are committed to providing premium handmade toys and an exceptional shopping experience. We proudly offer:

• Premium handmade toys crafted with care
• Free shipping throughout the United States
• Fast order processing and dependable delivery
• Secure checkout with trusted payment methods
• Easy 14-day returns
• Quick refund processing
• Responsive customer support
• A safe, convenient, and customer-focused shopping experience

Still Need Help?

If you have additional questions that are not answered here, our customer support team is always happy to help. Contact us by phone or email, and we’ll provide prompt assistance to ensure you have the best possible shopping experience with Taraluna.